Same thing happened, and on all the wall phone points. Home Phone. Just. Stay safe online. Go to solution. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Go back to normal router mode as soon as the test is done. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media; My Virgin Media. Image below of the Virgin Media PSU Plug that connects to the coax. I will pop you a PM across now, please keep an eye. Sign in . The below cable coupler has been recommended to. If you're happy with this and for the charge we can make the arrangements for you 🙂. Connect the Hub’s power cable with the blue tab. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. I assumed - 5381512. Cihank617. Some older sockets may have NTL or Telewest written on them. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 1 [or 192. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. No wall socket to connect. Hi , I received the hub 3 virgin media broadband. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. TV. Turn on and start the Box. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I've also got an old NTL phone socket so. Wall Socket. These are the parts I could find, they were screwed into the end on the coaxial cable. I'm currently renovating my living room, including the electrics. I've just received my virgin broadband kit, with self set up. Phone. I’m a new Virgin customer, and the previous occupants used a different provider. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. My Virgin Media App. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 12-01-2023 10:45. Call the pre-installation and delivery team on 0800 052 1734. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. I don't have a Virgin wall socket. Plug the cables into the Hub. 0 Kudos Reply. 12-10-2022 18:51 - edited 12-10-2022 18:59. on 23-12-2022 10:31. Virgin supplies Broadband using DOCSIS technology. Hi there I moved house with my family and we wanted to move to Virgin Media. Hi, Same problem here. Can I have engineer visit and setup it? Thanks. (I did this video to help/guide new engineer as I did not find any for my self when I started. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. But I have an issue on the NTL box in the living room (which I want to put it there in the first place), there are no isolator plugged out. If it is the VM cable, the coax cable on the LHS will be a bigger diameter than the phone cable on the RHS. V6. The wall box may be branded with the logos of an old cable TV company (not VM). Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Virgin Mobile. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Is there likey to be any problem with this, such as degraded of weaker. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to plug anything in to. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Entertain me; Broadband Deals. However, there is no Virgin Media Wall socket in my house. Because I just newly moving to this house, and I just got the VM Quickstart kit with a coaxial cable. I don't longer work there. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. How about using a 10m RJ11 to RJ11 telephone cable. Hi mariz2198, thanks for posting and welcome to our community. New to the UK and just moved into our first home here. Stream from Virgin Media. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. I don't work for Virgin Media. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Virgin. Re: No VM wall socket / wall socket damage. Choose the best spot for your wifi hub. . The cable could be hidden within, or behind, furniture. Failing this. Discover how Virgin Media services are installed. It seems that I need an electrian to install a wall socket. Broadband. 168. The Openreach sockets do not work for Virgin Media. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Tudor. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. can someone contact me about moving a TV point please. Options. I have received my quick start-up kit. . Received the kit and was excited to set up until I realised you need an ethernet wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I found this which seems - 5282154 - 2Joining in. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. I was never asked if I had a wall box. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Only now have I realised - 5272490. There should be a screw F socket on the bottom where the cable is now just pushed onto. But I have no Virgin Media Wall socket in my house. VM BB TV Landline. on 27-01-2023 17:22. Replacement white virgin media wall box in QuickStart, set up and connections yesterday; New installation Question (Please only. VM will usually only supply a Quickstart to a property that had VM previously. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. 132Mb average speed. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Everything is converted to specialised triple screened coaxial cable. 3 Connect the other end of the coax cable to the set top box or Virgin Media Hub provided. 0 Kudos. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. 0 Kudos Reply. Discounts, coupons and cashback: 2019 =. Just had self installation delivered, have no wall socket just two cables from the wall. Dave. Sign in . ThanksEssentially, I can’t figure out how to connect my broadband cable into the wall socket. Threatened "Do this within 12 hours. Manage Your Account. Tuning in. Some of the cables hanging out the wall were cut off after the house improvements. Turn on and start the Box. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. No Virgin Media Wall Socket on 13-04-2022 14:47. No virgin wall socket in my house. QuickStart, set up and connections. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. 52. Plug into the Virgin Media wall socket. YNAB enthusiast and extreme coupon-er. Can anyone help? - 5374447. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Pop them out and see. The only way to find out is to try and connect. Preparing for Landline changeover to fibre. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The new cables from your Quick Start kit will be push fit. Could a VM engineer be boo. - 5250024 Re: No Wall Socket for Quickstart. Re: No wall socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm very sorry for any issues you've had in speaking with the team. 30-01-2023 13:36 - edited 30-01-2023 13:51. I just found a box in the closet which has a cable indicated as CABELCON 4. VM BB TV Landline. When I proceeded to set up my Hub 3 I quickly realised that. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. I wanted to try and see how well my internet functioned with the router upstairs and the TV hub on a wireless connection but when I conne. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Does your wall socket look different? Your wall socket may have a plug attached to it. If no. . the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I would love to help you get your service installed. It has two outputs on the left of the wall box. Push the white cable (from the old Hub) into the back of the new Hub. )In this video, I am showing the sta. 19 minutes ago. QuickStart, set up and connections. You need to go outside and locate the brown or grey omnibox on the wall. Broadband only; Fibre broadband; Switch broadband; Gigabit. Hello VLNeedham. Call the pre-installation and delivery team on 0800 052 1734 explain. The other is marked TV, & this is used for TV & Broadband. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. This seems to be the only way that i can speak to someone about the issue. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. TV. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. . Hi @bingoman000. I have only got one rectangular shaped white socket. These are the parts I could find, they were screwed into the end on the coaxial cable. The cable could be hidden within, or behind, furniture. I am going to send you a private message. I cannot find a Virgin wall socket within my flat. Second, you'll likely need a manned installation for your VM services. Subscribe to RSS Feed; Mark Topic as New; Mark. However, I do not have any of the specified wall sockets available. Gaming Support. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. We have a virgin media wall socket with an - 4353656 - 2. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. You dont need a new router just for the test the Computer will connect directly. called the delivery team and they managed to book a technician for me. The other is marked TV, & this is used for TV & Broadband. 0 Kudos. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I wanted to check with people on here before trying to get an engineer in, just. Switched On Families. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The connector with the yellow label looks like your VM connection, the other two look like satellite. Subscribe to RSS Feed; Mark Topic as New;. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayHi, I ordered a broadband only package and was told my address was applicable for a self install kit. Virgin Media Wall Socket. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Home Phone. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I have signed up as a new user for Virgin Fibre. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Discover how Virgin Media services are installed. Plug the cables into the hub. We're here to help. The first thing is to start making alternative arrangements for your internet connectivity. Please help. Re: Moving virgin media wall socket. Switched. I will private message you now. I was told when purchasing the broadband package that fi. and view the images for a range of different wall box options. I'm at the stage where I need to plug the -. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. He will drill through into the lounge and connect an internal access point to the brown box on. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. 3 weeks ago. . Once connected it directly to a hub, a little bit loose, but then interne. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. The port of wall socket - 5152519. I have also checked outside and there is no box either on my property or on my boundary wall. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Virgin TV 360. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. on 04-02-2023 11:17. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. We have the quickstart pack but sadly cannot get broadband set up and working. QuickStart, set up and connections. The existing cables will be screw-on (11 mm spanner or pliers required). Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Manage Your Account. I just found a box in the closet which has a cable indicated as CABELCON 4. Hi, Having difficulty installing our new broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Wall sockets and no connection. Hi, Iv just received my new broadband. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. That is the correct fitting, it should push on unless its too loose inside the large housing. VM BB TV Landline. Im currently staying with family who use BT but wanted to pay for my own internet as i do online gaming and needed a better connection but the wall socket is in use and since i wanted a direct connection i was wondering if its possible to get a VM socket installed into my own room and how i would go about doing that. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I cannot find a Virgin wall socket within my flat. When you place your order, we'll let you know. The admin page for the hub says Telephony (disabled)Wall Socket in QuickStart, set up and connections an hour ago; Unable to order for new build in QuickStart, set up and connections 9 hours ago; installing ethernet cable/socket into another room in house by virgin in Networking and WiFi 15 hours ago; Replacement white virgin media wall box in QuickStart, set up and connections yesterdayRe: Wall socket connection. . The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. I am so sorry to hear that you seem to be missing a wall socket in the home. However I m not able to find the virgin Media wall socket in my room. Old Virgin Media box and poor signal. Occasionally only a very short stub of wire is left behind often hidden. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Re: Wall socket installation 09-07-2022 18:11 - edited 09-07-2022 18:12 Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on thereI've just moved into a property and I'm trying to set up my Virgin Fibre broadband. See where this Helpful Answer was posted. Tudor. Options. Sign in . Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Options. All. We can certainly work to get an engineer booked in to get this installed. Don’t plug the power cable into a wall socket just yet. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Just joined. You should see a welcome screen, then the Virgin Media start up screen. Vonage 2nd line. . You can’t fit the Virgin Media wall socket yourself, but after receiving your equipment, you can ask the Virgin Media technician to fit the wall socket for you. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. Save £105. 150 from a. No virgin media wall socket. No vm wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Delivery 7 days a week. Back a step. It is a RJ11 connector on the TEL1 phone socket on the hub. Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge. Stay safe online. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. in Email 10 hours ago; Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in Networking and. Use an 11mm spanner, or pliers, to grip the hexagonal part of the connector. Thank you. But the wall socket, I cannot attach the wall socket with Isolator Cable. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I will private message you now to confirm your details. We do not have an internal VM box to plug the round ended cable into. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Even sitting in the room above the router, the WiFi was dreadful. Thanks & regards, Bablu kumarRe: No virgin media wall socket. 1 ACCEPTED SOLUTION. . Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 4 weeks ago. However, I do not have any of the specified wall sockets available. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. However the wall socket doesn’t have the correct connection for the cable with the hub. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. 4 weeks ago. Manage Your Account. Hi, I have ordered a self installation kit for broadband and landline. Subscribe to RSS Feed; Mark Topic as New;. Browse. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. Virgin Media uses a unique cable network that requires a specific type of. Back a step. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 1 ACCEPTED SOLUTION. Two virgin media wall sockets, only one required in QuickStart, set up and connections yesterday; Moving a socket in Networking and WiFi Sunday;A VM tech can make a custom length lead for you and/or move the socket and check you are receiving the correct signal levels at the VM hub. But I have no Virgin Media Wall socket in my house. The metal box in photo 3 looks like a likely contender. Tudor. I’ve just received my quick start package. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. Entertain me; Broadband Deals. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Account - Cable. 5. . Some new sockets may look like one of the below. In response to Jonny-M. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It may just be a cable rather than an internal wall box. Stream from Virgin Media. Entertain me; Broadband Deals. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. I'm a Very Insightful Person, I'm here to share knowledge, I don't. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Virgin Media Community. I can only find the TV socket. on 25-09-2022 15:41. • Scroll to the HDMI port you connected the cable to. Just had the Hub 3 delivered for Quickstart.